Comprehensive support from design to delivery, ensuring your lighting projects succeed every step of the way
Professional 3D visualizations and photorealistic renderings of your lighting projects
Comprehensive technical proposals with specifications, layouts, and implementation plans
Structured project delivery templates ensuring nothing is missed during installation
Step-by-step video tutorials for DMX addressing and configuration
Latest control software packages with regular updates and compatibility guides
Detailed wiring videos and illustrated installation manuals for all product categories
Comprehensive coverage and support for peace of mind
Comprehensive warranty coverage on all LED products with clear terms and conditions
Streamlined return merchandise authorization with fast processing and replacement
Strategic inventory management ensuring critical spare parts availability worldwide
While we don't directly provide installation services, we offer comprehensive engineering support to ensure project success
Engineering support fees and availability - please confirm with our sales team
Contact Sales TeamQuick answers to common inquiries about costs, delivery, and compatibility
How are your LED lighting products priced?
Pricing varies by product type, quantity, and customization requirements. Contact our sales team for detailed quotations based on your specific project needs.
What are typical lead times for orders?
Standard products: 7-15 days. Custom solutions: 15-30 days. Rush orders available with expedited fees. Exact timing depends on order complexity and current production schedule.
Do you have MOQ requirements?
MOQ varies by product category. Standard items: 50-100 pieces. Custom products: 200-500 pieces. Sample orders available for testing and evaluation.
Are your products compatible with existing control systems?
Our products support DMX512, SPI, and various proprietary protocols. We provide compatibility matrices and can customize firmware for specific control system requirements.
What technical support do you provide?
24/7 technical hotline, online documentation, video tutorials, remote troubleshooting, and on-site engineering support for large projects.
What certifications do your products have?
CE, RoHS, ISO9001, IP65/IP67 ratings, and regional certifications for specific markets. Custom certification support available for special requirements.
