Service & Support
Comprehensive support from design to delivery, ensuring your lighting projects succeed every step of the way
Design Services
Free Effect Renderings
Professional 3D visualizations and photorealistic renderings of your lighting projects
Proposal Documentation
Comprehensive technical proposals with specifications, layouts, and implementation plans
Delivery Checklist Templates
Structured project delivery templates ensuring nothing is missed during installation
Programming & Debugging
DMX Address Programming
Step-by-step video tutorials for DMX addressing and configuration
Control Software Downloads
Latest control software packages with regular updates and compatibility guides
Installation Guidance
Detailed wiring videos and illustrated installation manuals for all product categories
Warranty & After-Sales Support
Comprehensive coverage and support for peace of mind
3-Year Warranty
Comprehensive warranty coverage on all LED products with clear terms and conditions
RMA Process
Streamlined return merchandise authorization with fast processing and replacement
Spare Parts Strategy
Strategic inventory management ensuring critical spare parts availability worldwide
On-Site Engineering Support
While we don't directly provide installation services, we offer comprehensive engineering support to ensure project success
Engineering Consultation
- • On-site technical guidance and troubleshooting
- • Installation supervision and quality control
- • System commissioning and performance optimization
- • Training for local installation teams
Partner Network
- • Certified local installation partner recommendations
- • Pre-qualified contractor network access
- • Regional service provider coordination
- • Quality assurance and warranty compliance
Engineering support fees and availability - please confirm with our sales team
Contact Sales TeamFrequently Asked Questions
Quick answers to common inquiries about costs, delivery, and compatibility
Pricing & Costs
How are your LED lighting products priced?
Pricing varies by product type, quantity, and customization requirements. Contact our sales team for detailed quotations based on your specific project needs.
Delivery Timeline
What are typical lead times for orders?
Standard products: 7-15 days. Custom solutions: 15-30 days. Rush orders available with expedited fees. Exact timing depends on order complexity and current production schedule.
Minimum Order Quantity
Do you have MOQ requirements?
MOQ varies by product category. Standard items: 50-100 pieces. Custom products: 200-500 pieces. Sample orders available for testing and evaluation.
Compatibility
Are your products compatible with existing control systems?
Our products support DMX512, SPI, and various proprietary protocols. We provide compatibility matrices and can customize firmware for specific control system requirements.
Technical Support
What technical support do you provide?
24/7 technical hotline, online documentation, video tutorials, remote troubleshooting, and on-site engineering support for large projects.
Certifications
What certifications do your products have?
CE, RoHS, ISO9001, IP65/IP67 ratings, and regional certifications for specific markets. Custom certification support available for special requirements.