Discover how JUXUANLED provided dedicated on-site engineering support in Saudi Arabia for a hotel facade lighting project using 1,200 SPI RGB linear lights.
In my career, I’ve found that the most successful projects are built on a foundation of absolute trust. A recent engagement at the AREEN Hotel in Jeddah, Saudi Arabia, is a perfect testament to this. The client, the owner of a chain of seven local hotels, was embarking on his very first facade lighting project. It was a crucial pilot project that would set the standard for his entire portfolio.

The Challenge: A First-Time Client’s Need for Assurance
Being new to large-scale architectural lighting, the client needed more than just high-quality products; he needed complete confidence in the execution. His primary requirement was that a JUXUANLED engineer must be physically present to guide the installation of 1,200 SPI linear lights. To save him significant costs, we proposed two efficient alternatives: dispatching a trusted local partner from Saudi Arabia or flying in an experienced engineer from a nearby Middle Eastern country who knew our systems inside and out. However, the client was firm on one point: the engineer had to be a Chinese national, dispatched directly from our headquarters.

Our Solution: Prioritizing Partnership with On-Site Expertise
We understood that this request wasn't about cost—it was about peace of mind. We honored his request without hesitation. The technical solution involved 1,200 of our DC24V, 8-pixel/meter SPI RGB linear lights (IP65), all managed by our robust SN510 master controller and eight EN408 sub-controllers. On December 30th, 2024, our Chinese engineer arrived in Jeddah for a 14-day assignment to personally oversee the installation and commissioning.

Results: A Flawless Installation and a Fully Empowered Client
Our engineer's role went beyond supervision. He provided intensive, one-on-one training to the client's team, empowering them with a deep understanding of our control system. The installation was completed flawlessly, transforming the AREEN Hotel into a vibrant local landmark. More importantly, we equipped the client with the knowledge and confidence to manage future lighting projects for his other six properties independently. This investment in direct, hands-on support has forged a powerful, long-term partnership.

From remote design to dedicated on-site engineering and training, JUXUANLED is your partner in achieving lighting excellence. Contact us to discuss your project's unique support needs.

Specs Snapshot
Products Used: 1,200 x SPI RGB Linear Lights (DC24V, 12W/m, 8 Pixels/m, IP65)
Control System: 1 x SN510 Master Controller, 8 x EN408 Sub-controllers
Location: AREEN Hotel, Jeddah, Saudi Arabia
Support: 14-day on-site guidance and training by a JUXUANLED engineer
Image Alt Text Suggestions
The AREEN Hotel in Jeddah, Saudi Arabia, illuminated at night with dynamic, colorful facade lighting.
A close-up of the JUXUANLED SPI RGB linear lights mounted on the AREEN Hotel's architectural facade.
A JUXUANLED engineer providing on-site training for the lighting control system in Saudi Arabia.